CUSTOMER COMPLAINTS

Receive, investigate, monitor, and respond to customer complaints to improve service and compliance

Save valuable time and reduce complaints management overhead by communicating with your customers online in a user-friendly and compliant portal. Enable your customers to log and stay informed about their Complaints, and respond to them within your customer service portal.   

Complaints Logged Directly by your Customers

Assign investigation, analysis, and response tasks to team members, and monitor their progress for a speedy resolution of the issue. 

Streamline  Cross-Team Collaboration

Identify root cause using built-in analysis tools such as 5Ys, 5M+1, and more, or create your own method of your choosing.  

Built-in Root Cause Analysis Tools 

Perform reportability assessment and other evaluations using built-in or customised decision trees. Replace your checklists, questionnaires, and forms with Simploud's user friendly, highly customisable, smart eForms. 

Decision Supporting Tools

Customisable dashboards that provide a complete overview of the current state of Customer Complaints will help you avoid overdue Complaints. Pin them to your home screen or even subscribe to read them in your daily commute. 

Monitor Progress with a Customised Dashboard

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