Frequently Asked Questions

What happens if I complete the 15-day trial and decide not to proceed?

Although we think you’ll be amazed at what Simploud allows you to do, we really mean it when we say that there is no commitment. If you are not satisfied after 15 days, your system and data will be deleted, and you will not be charged.



Is Simploud safe to use? Will our data be protected?

Simploud is built on the Salesforce platform, which was designed to safeguard data. In fact, it has been certified to comply with several international standards, including PCI DSS, FISMA, ISO/IEC 27001:2005, SAS 70 Type II, SysTrust, and Eu-US and Swiss-US Safe Harbor. When it comes to security, the cloud may well be the most secure place to store data—and when it comes to the cloud, no platform is better protected than Salesforce.



We are currently using a system to manage quality events and CAPAs. How complicated is it to move to Simploud?

We know that data migration can sometimes be painful, but moving to Simploud is simpler than you may think. We have developed strong import tools to streamline your migration as well as a methodology for success. Plus, you’ll have access to Simploud’s incredible success team throughout the process. Once you’re up and running, you’ll find that Simploud saves you a significant amount of time and money while helping you deliver the best possible products into the marketplace.



Can Simploud integrate with other systems we have, such as ERP and CRM?

Of course! With Simploud you can bring together disparate systems and integrate with on-premises systems or cloud systems like SAP, Oracle, and Salesforce. Utilizing robust tools and powerful APIs dramatically reduces your integration time.



We don’t have a detailed user requirements specification document. Can we begin the project before we have it?

It’s always ideal to have the URS in advance, but if you don’t have it yet, we’ve got you covered. As part of our validation package, you’ll get a customized URS based on your configuration



Which languages are supported in Simploud?

Chinese (Simplified and Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese (Brazil), Russian, Spanish, Swedish, and Thai are fully supported, including Help options. Many other languages are also supported but do not have the pre-translated packages mentioned above.



How do we know that Simploud is going to be around in the future?

We’ve invested so much in this product because it is the next-generation quality management solution. We make our clients’ quality processes simpler and better—and we are committed to making sure that all of our customers are successful. Fortunately, Simploud also has a very strong group of advisors, all of whom believe in our mission. They’re helping to spread the word so that more companies enjoy the benefits of this quality revolution.



Do you recommend a phased implementation approach, or should we begin using the full range of Simploud’s processes?

Based on our extensive experience, we recommend splitting the roll-out into 2 or 3 phases, depending on your scope. This will allow for a more controlled release, provide a better learning experience (you can apply best practices from phase 1 to your phase 2 implementation), and possibly begin with a smaller group of users.